How Jithin Nair Helped His Company To Reduce TAT Disbursal
Learn how Outsell was used to reduce turnaround time (TAT) in disbursal of loans
The year- 2017, The Place – Ahmedabad, Gujarat, India
Jithin Nair is the Product Incharge for Micro Enterprise Loans and Salaried Personal Loans. Jithin Nair is married and stays with his wife and 6 year-old daughter. He was previously working in a bank and joined the company as Product Incharge of 2 of their financial products. A few months after joining the company, Jithin observed that his sales team were facing problems in processing the right documents for verification.
Jithin realized that merely sharing product literature or repetitive training of the sales reps was not helping. Even if he provided sample documents to his sales teams, there were issues of unclear photos, fake documents etc. And although his company had all these information, it was now on him to make his sales team access this content, learn all about the range and also impart the same knowledge to their customers so the TAT (Turnaround Time) is reduced. This is when he and his team turned to Outsell, A Sales Enablement System to learn on-the-go and access content at all times. They started a First Time Right (FTR) academy in Outsell. Broadly, Outsell helped Jithin’s team to learn and communicate about:
Thanks to the continuous training given on outsell, FTR/THROUGHPUT of his team increased by 11%:
NBFCs like Jithin’s company routinely face the challenge of losing customers due to low FTR (First Time Right)/Throughput rates and high TAT (Turnaround times). Outsell is the ideal solution for such companies, as it simplifies sharing of product knowledge; creating fruitful conversations; and presenting data in interesting ways.